| Internal stakeholders |
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• Employees
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Create safe work environments and promote employee’s health & wellbeing. Ensure equal opportunities and offer learning and career development within the workplace.
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- Develop leadership capabilities in supervisors to be more attentive to subordinates.
- Promote engagement and two-way communications within the organization.
- Develop a safety culture in the workplace and build awareness about the environmental impact of our business.
- Conduct employee engagement survey to regularly listen to employees’ opinions.
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- Online Communication
- Internal Meeting
- Complaint Reception
- Employee Engagement Survey
- Satisfaction Survey
- Training / Seminar
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| External stakeholders |
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• Customers
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Build and enhance long-term relationships with customers.
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- Arrange regular meetings and customer visits physically and virtually.
- Develop communication channels, online sales and support system to increase speed, convenience and effectiveness to the customers’ needs.
- Provide customer training and knowledge sharing.
- Constantly conduct surveys to listen to customer’s opinions for continuous improvement.
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- Visit
- Social Event
- Online Communication
- Complaint Reception
- Satisfaction Survey
- Training / Seminar
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| External stakeholders |
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• Community
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Implement CSR-in-process to prevent or minimize operational impact on the communities, including creating projects to continuously support the communities’ sustainable development, the so-called CSR-after-process.
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- Regularly conduct surveys of communities’ opinions.
- Develop communication channels, both official and unofficial.
- Arrange factory visits for community leaders and the public.
- Promote the community’s engagement and joint management in some important projects.
- Create a fund for community development and environment, as well as community advisory panels.
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- Visit
- Social Event
- Complaint Reception
- Satisfaction Survey
- Training / Seminar
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| External stakeholders |
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• Others
• Goods & Service Suppliers
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Promote good collaboration and mutual support to create business opportunities and mutual growth.
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- Announce and implement the Suppliers Code of Conduct.
- Announce and implement the Sustainable Procurement Policy and Guidelines.
- Arrange meetings with suppliers to promote good communications and training programs on various topics.
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- Online Communication
- Internal Meeting
- External Meeting
- Complaint Reception
- Training / Seminar
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| External stakeholders |
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• Shareholders
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Carry out business operations with good corporate governance while building sustainable progress for the organization.
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- Organize the Annual General Meeting of Shareholders (AGM).
- Maintain regular communication and organize site visits, including consistent participation in CSR and environmental conservation activities.
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- Social Event
- Online Communication
- Annual General Meeting (AGM)
- Complaint Reception
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| External stakeholders |
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• Others
• Government Agencies & Independent Organizations
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Strictly adhere to the laws and ensure good cooperation with the government sector. Seek opportunities for joint activities and projects which are beneficial to the society and the nation.
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- Study legal implications and control all aspects of the business to ensure legal compliance.
- Participate in meetings, seminars and forums with government agencies, as well as support official exhibitions and seminars.
- Support and participate in projects for society and the nation as organized by the government sector.
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- Social Event
- Online Communication
- External Meeting
- Complaint Reception
- Training / Seminar
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| External stakeholders |
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• Media
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Promote good understanding of the company’s operations, including policies and major projects so that the media is able to communicate them accurately to our stakeholders and the general public.
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- Regularly provide the media with information, operational facts and figures, and progress of major projects.
- Regularly arrange opportunities for the media to meet senior management, visit factory and participate in ESG-related activities.
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- Visit
- Social Event
- Online Communication
- Complaint Reception
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